For a complete guide to our ordering process and expert tips on how to make sure your order will fit your space, please see our Resources post on Notes from the Wellspring.
As shipping costs for furniture vary due to location, weight, and dimensions of your order, our intent is to provide you the exact shipping cost, quoted by our shipping partners specifically for your order, versus an overcharged estimate.
We accept all major credit cards.
Due to the quality and curated nature of our collections, we can not offer expedited order processing or shipping.
We highly recommend measuring your space accurately prior to placing an order. It is also very important to check that your piece will fit in your space and through any entrances, doorways, hallways, tight turns, elevators, stair cases, or other areas that might constrict along the pathway from street curb to inside your space. Our custom furniture is all Made to Order and final sale.
If your item can’t be delivered due to a site constraint, please note that the customer is responsible for the redelivery charges.
Financing is available though shopPay by Affirm on many of our products. Please refer to Affirm's website for more details and terms of service related to their financing.
Please let us know of any shipping damages or manufacturing defects within 72 hours of receiving a damaged item. We will help direct you to the proper channels for filing claims in order to get a replacement or refund.
Please be sure to take several photos of the damage from either shipping or manufacturing defects, so we can help file the claim to the correct channel. If there is visible damage to the exterior of packaging when you receive your order, be sure to take photos before unpacking your order, and also photos of the interior packaging as you open and unpack your order.
Fabric Swatches & Materials
Absolutely, yes! We want you to feel the quality of the materials and finish we offer.
Memo Sample swatches are available for purchase before you place your furniture order, and will ship for free. You can find a link to the matching fabric swatch from most furniture pages, or view our complete selection of fabric swatches by choosing "Fabric Swatches" from the main navigation menu.
Once you place your furniture order, we will mail you a complimentary memo sample automatically so that you have a reference in-hand while you wait for your item to be produced. Please reach out to us within 3 days of receiving your swatch if you have any questions about the material.
We’ve carefully selected the fabrics and finishes in our pieces offered through Fount collections. If you’re interested in further customizations or quantity furniture purchases for your projects, please see our Services page or reach out to our full design team at Urban Chalet.
About Contract Grade Furniture
Contract grade furniture, also called commercial grade furniture, refers to furniture that is appropriate for use in a commercial setting. Contract grade furniture is built to go the extra mile. It can hold up to everyday personal use and high traffic, commercial usage. The sturdy construction and materials are designed to last for the years ahead with strong performance.
Shipping & Delivery
Please refer to your order confirmation for shipping and delivery timing. Please reach out to Customer Care at email@example.com with any additional questions.
Products will be shipped as ready, and depending on what products you have selected, they may arrive at varying times.
White Glove delivery for orders of multiple furniture items will be scheduled as the furniture pieces are made. If you have any questions, please contact our specialists at firstname.lastname@example.org.
Our pricing policy for shipping is as follows:
- Memo Samples and Architectural Finish Packages ship for free
- Artwork ships for $10 per item
- Rugs, Pillows, Bath Accessories, and Wallcoverings will have shipping quoted at checkout
- All Furniture items will have shipping quoted and charged separately after placing your order
Please refer to your order confirmation email for shipping costs for non-furniture items. Once we have received your order, our Customer Care team will reach out to you within 2-5 business days to confirm your exact shipping costs for Made to Order furniture items and to obtain your final approval prior to charging your credit card.
We only accept orders that ship within the continental United Status at this time.
We do not accept international orders at this time.
Returns and Order Modifications
Made to Order items are not returnable. Other merchandise may be accepted for return based on Fount’s Returns Policy. Items accepted for return may be subject to a 20% restocking charge plus shipping, handling, or freight charges.
Cancellations and changes are difficult to make after the order has been placed, because the majority of the product offered is specifically Made to Order for you. Eligible items allowed to be canceled will be indicated in your shopping cart. If you do not see the “Cancel Items” option in the order details, that indicates that the item was Made to Order for you, and unfortunately we are unable to cancel it after you have approved the shipping quote.
If delivery or installation is delayed at your request, unfortunately you may need to pay additional storage, freight and handling charges that are incurred. We are here to help, so please reach out to us as soon as possible, and we will do our best to help you resolve any issues that you might foresee.
Reach us at 1-888-909-1875 or email@example.com
Care Instructions & Warranties
Materials and Care instructions are included on the product page for each item, after the description tab.
Our products are warranted to be free from defects in materials and workmanship for the period of time that each artist, fabricator or manufacturer provides on its product, beginning as of the date of delivery, to the original purchaser.
All claims for shortage, damages or mis-shipped merchandise must be made in writing within 72 hours after the receiving date and emailed to firstname.lastname@example.org. In case of drop shipments where product is delivered without installation, please be sure to contact us via email within 72 hours of delivery to file a claim.
Prices, Trade Professionals and Quantity Ordering
We don’t offer discounted trade pricing at this time, but we look forward to offering a Trade program in the future. Please contact our sales manager Julie if you would like to inquire about Trade sales in the meantime email@example.com
Please contact Julie Wemyss in our Sales Department, if you would like to inquire about large quantity orders of our Fount collection items > firstname.lastname@example.org
If you are working on multiple project locations with different floor plans and configurations, we recommend reaching out to our experienced design team at Urban Chalet to discuss your options > Info@urban-chalet.com
Our prices are based on time and materials to make the piece, with some adjustment for current market pricing of comparable pieces. Prices are competitive with most other US and European based manufacturers of high quality, commercial grade furniture.