Fount has thoughtfully sourced and curated our Collections, and we stand by the quality of our merchandise - commercial grade furniture that feels like home. You can return eligible items within 15 days of receiving an order (please reference Ineligible Returns or Exchange Items section below). Please contact Customer Care right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.
INELIGIBLE RETURN OR EXCHANGE ITEMS
- Made-to-Order (MTO) items
- Items past the 15 day return period
- Items in a non-saleable condition
- Items damaged through normal wear and tear or worn, washed, or altered
- White Glove Delivery, shipping, restocking and processing fees
- Design Services
- Items with original tags removed or not returned in original packaging (defective items may still be accepted)
RECEIVING YOUR ORDER
When you receive any items of your order (which may ship and arrive in multiple packages at different times), please make note of any errors, damages, or issues at time of receipt. It is helpful if you photograph and bring to attention any visible damage to outside packaging before the delivery person leaves. Please contact our Customer Care team within 3 days for claim assistance at 1-888-909-1875 or email us at hello@shopwithfount.com.
WAYS TO RETURN
By mail — Items shipped by mail can be returned by mail with a prepaid USPS label that Customer Care will provide. Depending on the reason for return, you may be responsible for return shipping, restocking and processing costs.
START AN ONLINE RETURN
Online returns are simple if you have your order number and billing zip code (or shipping zip code for gifted items). Pack your item(s) safely in the original box and packaging and use the USPS label provided by Customer Care to ship your return. Depending on the reason for return, you may be responsible for return shipping and processing costs.
PROOF OF PURCHASE
A valid proof of purchase is required to issue refunds, exchanges or merchandise credit for eligible items. We will accept any of the following as proof of purchase:
- Electronic receipt
- Original packing slip (with order number visible)
- Order number
EXCHANGES
For defective items or a Fount error, eligible items may be exchanged for items of equal or greater value. Please call our Customer Care team at 1-888-909-1875 or email us at hello@shopwithfount.com to initiate an exchange. A processing or restocking fee of 20% will apply for non-defective items or non-Fount errors.
REFUNDS
Eligible returns with the electronic receipt, original packing slip or order number will be refunded in the original form of payment at the original selling price.
Most returns will process in approximately 1-2 weeks (depending on your method of return) after arriving at our return facility. Additional delays may occur based on transit times.
Once processed, a refund will then be credited back to your original method of payment and will post approximately 1-3 business days after our return processing date. It may take up to two billing cycles for the credit to appear on your monthly bank or credit card statement.
PRICE ADJUSTMENTS
Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.
MADE-TO-ORDER (MTO) ITEMS
After the made-to-order item is placed or sample review period has passed, all sales for MTO items are final. No refunds or returns are allowed.
RESTOCKING FEE
Eligible return items are subject to a 20% restocking fee, unless the item is defective or due to a Fount error, plus applicable taxes. The fee will be deducted from the refund once the return is processed.
UPDATED
February 10, 2023
