Privacy Policy

Guarding the privacy and safety of your data is important to you and us. The purpose of this Privacy Policy is to inform you what information we collect from you, how we use your information and the choices that you have regarding our use of your information. Please read it carefully.

This Privacy Policy applies to information we collect about you from our shopwithfount.com website, all other websites, mobile sites, mobile applications, services, applications, platforms, social media and other tools where this Privacy Policy appears or is otherwise referenced, and anywhere else we interact with you (collectively, the “Site”). We intend to comply with applicable laws no matter how we obtain your data. By using the Site or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.

COLLECTING INFORMATION ABOUT YOU

Categories and Types of Personal Information We Collect

We collect your data in several ways including when you choose to share it with us, when you shop with us or engage with our digital properties, and from our affiliates and partners. We intend to comply with applicable laws no matter how we obtain your data. We collect the following categories and types of personal information:

  • Contact Information:name, physical address, email address, shipping address, billing address, and phone number;
  • Other identifying information: IP address, username, social handle, social media, passwords and other security information;
  • Financial Information: credit card, debit card and bank account information;
  • Demographic information: gender, age, and industry;
  • Education, professional or employment related information;
  • Geolocation data;
  • Internet or other electronic activity: your browsing and click history, including information about how you navigate within our services and which elements of our services you use the most;
  • Commercial information: products purchased or viewed on our website, product or service interests, product reviews, estimated income;
  • Communications with you: email, Customer Care interactions, and chat logs;
  • Audio and visual information: your images, audio, videos, social media posts and photos; and
  • Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

Categories of Use

  • Transactional Purposes: We use your contact information, financial information, commercial information, and communications with you to:
    • Receive, process, confirm, send, and track your order or registration;
    • Communicate with you about your order or registration;
    • Process any registration you make to one of our services; and
    • Process any Customer Care inquiries, requests or interactions with you.
  • Analytical Purposes: We use your other identifying information, other identifying information, internet activity and browsing history, commercial information, demographic information, education, professional or employment related information, geolocation data, communications with you, audio and visual information, and inferences with you to:
    • analyze preferences, trends and statistics;
    • associate other data with you or analyze other data we collect;
    • develop new goods and services.
  • Marketing and Promotional Purposes: We use your contact information, other identifying information, commercial information, demographic information, internet or other electronic activity, education, professional or employment related information, geolocation data, communications with you, audio and visual information, and inferences to:
    • Inform you of our new products, services and offers;
    • Personalize our goods and services to you;
    • Run promotions; Identify other potential customers (e.g. “look alike” customers); and
    • Provide you with other information from and about Fount, Inc., including personalized marketing communications.
  • Maintenance and Improvement of Services and Website:
    • We use your contact information, other identifying information, commercial information, internet activity, browsing history and communications with you to:
    • Provide and maintain our Design services and Collection products;
    • Provide and maintain functionality on our Site, including our live chat or customer review features;
    • Handle your Customer Care requests; and
    • Help us diagnose technical and service problems and administer our operations, Site, Design services and Collection products.
  • Review and Content Creation Purposes: We use your contact information, other identifying information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our Sites and on social media.
  • Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct and for authentication and access.

SOURCES OF PERSONAL INFORMATION

We collect information from the following sources:

We collect information directly from you. We collect contact and demographic information directly from you. We also collect payment information from you.

We collect information about you from third parties. We collect your personal information from third parties, such as social media sites and data co-ops. We use the Google Maps service on our web sites and may use the Google Maps service, and other services, to collect geolocation data. We use this information to create greater ease of use in our checkout, including to suggest your shipping and billing address, or to help us find the closest receivership location for your order. The Google Maps service is governed by Google's privacy policy located at www.google.com/policies/privacy. We may collect your identifying information from Facebook, in accordance with their terms of use and privacy policy. We purchase from and trade contact information, demographic information, commercial information, and internet and electronic activity with data co-ops and other third party data aggregators.

We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Advertising and Online Tracking section below.

Combining Information

We may combine information you give us online or through our digital catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

WHEN WE SHARE INFORMATION WITH THIRD PARTIES

Our Service Providers

We may contract with companies or persons to provide certain services including credit card processing, shipping, receivership, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Our Select Partners

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. This section does not apply to mobile phone numbers and opt in consent information collected for SMS text programs. Fount, Inc. may also collect mobile phone numbers for other purposes which are subject to this section.

Our Affiliates

We may share personal information with businesses controlling, controlled by, or under common control with Fount, Inc.

Corporate Transactions

We may share personal information with parties to business transactions such as those we deal with in mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.

Law Enforcement and Courts

In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Fount, Inc. or to others. We may also disclose your contact information when we believe the law or legal process requires it.

COOKIES

When you visit our web sites, we send one or more cookies to your computer or other device. We may also use cookies and other similar technologies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our Site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our artists, furniture makers, accessory artisans, and others whose goods or services we curate for your behalf, to track visits to and sales at our Site and to process your order, track your status in our promotions, and/or analyze your visiting and email interaction patterns.

If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our Site or other services may not work if you delete or disable cookies.

We use Google Analytics on our Site to collect usage data, to analyze how users use the web sites and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

ADVERTISING AND ONLINE TRACKING

We allow third-party companies to serve ads and/or collect certain information when you visit our Site. These companies may use information (e.g., clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to our Site and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user's computer may be tied to the device identifiers of that user's tablet and phone) in order to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize "Do Not Track" signals, but several of these third party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/choices/ and https://www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the "Opting Out of Marketing and Transfers" section of this Privacy Policy.

OPTING OUT OF MARKETING AND TRANSFERS; UPDATING INFORMATION ABOUT YOU

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know. In the U.S., you can call us or send us an email. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use one of the following statements in your message to us:

  • I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
  • I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.
  • I prefer not to have my contact information provided to third parties for their marketing purposes.

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that any requests to remove or update your contact information may take up to five days for your email request and 6-8 weeks to process your postal mail request.

We may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us. We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

SECURITY

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our Site uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

PROTECTING CHILDREN

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that any of your children has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our servers.

LINKS TO THIRD PARTY WEBSITES

Our Site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked website before disclosing any of your information on such a website.

POLICY CHANGES

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our Site, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our Site and will replace any prior policies that are inconsistent. Your continued use of our Site or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

CONTACT US

You can call us at 1-888-909-1875, or email at privacy@shopwithfount.com.

UPDATED

February 7, 2023